Terms of Use

1. Parties & definitions

These terms ("Terms") form a contract between Anton Eremeeff, IČO 09673024, a sole trader (osoba samostatně výdělečně činná) seated in the Czech Republic and trading as FoyerFlow (see Imprint) ("FoyerFlow", "we", "us"), and the natural or legal person who creates an account and uses the FoyerFlow application ("you", "Customer").

• Service — the FoyerFlow software-as-a-service platform at foyerflow.app and its subdomains, plus related APIs, mobile interfaces, and documentation.
• Account — your registered access to the Service.
• Customer Data — any data you (or your end users) enter into, upload to, or generate inside the Service: events, contacts, inventory, contracts, uploaded files, etc.
• End User — anyone you invite into your Account: staff, clients, vendors, event attendees.
• Consumer — a natural person acting outside their trade, business, or profession.

2. Acceptance & eligibility

By creating an Account or using the Service, you accept these Terms. You must be at least 18 years old and legally able to enter into a contract. If you accept on behalf of an organisation, you confirm you have authority to bind it.

3. Your account

You are responsible for keeping your credentials confidential, for any activity under your Account, and for the End Users you invite. You must give us accurate registration details and keep them current. We may suspend an Account that we reasonably believe is being used in violation of these Terms or the law.

4. Plans, fees, and payment

Plans, included features, and prices are listed at foyerflow.app/#pricing. Some plans include a free tier or trial; the rest are paid by subscription, billed in advance per the cycle you choose (monthly or yearly).

• Prices are in CZK or EUR as stated at checkout. VAT is added where applicable.
• We may change prices for future renewal periods with at least 30 days' notice. Existing paid periods are not affected.
• Payments are processed by a third-party payment provider — see Subprocessors.
• Late payment: we may suspend the Service if a charge fails and is not resolved within 14 days of notice.

5. Acceptable use

You agree not to:

• use the Service for anything illegal, fraudulent, or in violation of others' rights;
• upload or process Customer Data you do not have the right to use;
• upload malware or otherwise compromise the security of the Service;
• scrape, crawl, or extract data through means other than the documented API, or at a rate that materially burdens the infrastructure;
• reverse-engineer, decompile, or attempt to derive source code, except where permitted by mandatory law;
• resell or rebrand the Service as your own without a written reseller agreement;
• use the Service to send unsolicited bulk communications.

6. Customer data & privacy

You own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up that data only as needed to provide the Service to you, to comply with the law, and to maintain and improve the Service in aggregated, de-identified form.

Our processing of personal data within Customer Data is governed by our Data Processing Agreement, which forms part of these Terms by reference and which you are deemed to have accepted on the same date as these Terms. Our processing of personal data about you as our customer is described in the Privacy Policy.

7. Intellectual property

FoyerFlow, the wordmark, the mark, the Service software, and all related documentation are owned by Anton Eremeeff (trading as FoyerFlow) or its licensors and are protected by copyright and other laws. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable right to access and use the Service for the duration of your subscription. No other licence is granted.

Feedback you send us is given without restriction; we may use it to improve the Service without obligation to you.

8. Availability & support

We aim for high availability but do not guarantee an uninterrupted Service. We may perform planned maintenance (with reasonable advance notice where practical) and emergency maintenance (without notice). Some plans include a Service Level Agreement (SLA) with specific uptime commitments and credits — if so, the SLA is published with that plan.

Support is provided by email at [email protected] during Czech business hours, with response times depending on plan.

9. Suspension

We may suspend the Service or specific functionality immediately and without prior notice if we reasonably believe (a) there is a risk to the Service's security, performance, or other customers; (b) you have materially breached these Terms; or (c) we are required to do so by law or a binding order. Where practical, we will notify you of the reason and the conditions for restoration.

10. Termination

Either party may terminate the contract at the end of the current billing period by giving written notice through the Account or by email. Either party may terminate immediately for material breach not cured within 14 days of written notice, or upon insolvency of the other party.

On termination: your Account is closed at the end of the current paid period; you can export your Customer Data through the Service before that point; we delete or return Customer Data per the DPA; payment obligations accrued before termination remain due.

11. Warranties & liability

The Service is provided on an "as-is" and "as-available" basis to the fullest extent permitted by law. We make no warranties (express or implied) other than those mandatory under applicable law.

To the maximum extent permitted by law, FoyerFlow's total aggregate liability arising out of or relating to these Terms or the Service is limited, per twelve-month period, to the fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or incidental damages, lost profits, lost revenue, or lost data.

Nothing in these Terms limits liability for (a) death or personal injury caused by negligence; (b) intentional misconduct or gross negligence; (c) breaches of mandatory consumer-protection law; or (d) any other liability that cannot be limited under applicable law.

12. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims arising out of (a) your Customer Data or its use; (b) your violation of these Terms; or (c) your infringement of any third party's rights, except to the extent caused by us. This clause does not apply to Consumers.

13. Changes to the Terms

We may update these Terms from time to time. For material changes (those that meaningfully affect your rights or obligations), we will give at least 30 days' notice by email or in-app banner before the new version takes effect. If you do not accept the new Terms, you may terminate the contract before they take effect.

14. Provisions for Consumers

If you are a Consumer, the following additional provisions apply and prevail over any contradicting clause above:

• Right of withdrawal. You have the right to withdraw from this contract within 14 days from the day after Account creation, without giving any reason, in accordance with §1829 of the Czech Civil Code. To exercise it, send a clear statement to [email protected]; a model withdrawal form is available from the Czech Trade Inspection Authority. We will refund payments received within 14 days, less the proportional value of any Service already supplied with your prior express consent.
• Express consent to immediate performance. If you ask us to start providing the Service before the 14-day withdrawal period ends, you acknowledge that you lose the right of withdrawal once the Service has been fully provided, or — for ongoing supply — that you must pay for the proportional part already provided.
• Out-of-court dispute resolution. You may submit a complaint to the Czech Trade Inspection Authority (ČOI) via adr.coi.cz or, for cross-border disputes within the EU, the EU ODR platform.
• Mandatory rights. Nothing in these Terms restricts the rights you have under mandatory consumer-protection law.

15. Miscellaneous

Governing law & jurisdiction. These Terms are governed by Czech law, excluding its conflict-of-laws rules. The competent courts of the Czech Republic have exclusive jurisdiction. For Consumers, this does not deprive you of the protection of mandatory provisions of the law of your habitual residence.

Force majeure. Neither party is liable for failure to perform caused by events beyond reasonable control (war, natural disaster, internet-backbone outage, state action, labour dispute), provided the affected party gives prompt notice and resumes performance as soon as practical.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganisation, or sale of substantially all our assets, provided the assignee assumes our obligations.

Notices. Notices to us go to [email protected]. Notices to you go to the email associated with your Account or via in-app banner.

Entire agreement & severability. These Terms (together with the DPA and Privacy Policy) constitute the entire agreement between us about the Service. If a provision is held invalid or unenforceable, the rest remain in effect.

Questions? Write to [email protected]. The binding version of this document is the most recent one published at foyerflow.app/legal.